Definitions and all clauses are in conjunction with our Terms and Conditions of Service.
1. Information we collect about Members
We collect information from you when you voluntarily provide such information, such as when you register for access to the Services or use certain Services. Information we collect may include but not be limited to username, email address, gender, date of birth, location photographs and identity documents.
If you subscribe for a paid membership via MuslimAndSingle.com, we may also collect your payment card information to process your payment on a single or subscription basis.
If you subscribe for a paid option via the MuslimAndSingle app on the Apple App Store (iTunes), you will be providing your payment details directly to Apple and not to MuslimAndSingle.
All information that we collect will be held in a variety of ways, mainly on your computers and servers throughout the world.
Occasionally we may obtain both personal and non-personal information about you from other organisations, business partners, contractors and other third parties and add it to our account information or other information we have collected (for example address information, purchase history, and demographic information).
Should you opt to verify your the ID, you will also be required to provide your photographic ID documents. These details will only be used for the purpose of verifying your identity.
2. Information about Others
Should you use some of the features of the website to send profiles or other information to another person, we may store your personal information and the personal information of the other person, such as their name, address and email address.
If you purchase a ticket to one of our events, you have the option of purchasing a ticket for a guest for whom you must provide a valid email address and full name. By doing this you consent for us to send them marketing relating to their ticket and also create them a free member profile. This is mandatory for the guest to receive post event information. The guest is free to delete their account at any time.
We use various technologies and applications to collect and store the information from your computer and about your activities on our Website and Apps.
We automatically collect information from your browser when you visit our website. This includes your IP address, the type of browser you are using and language, access times, the content of any undeleted cookies that your web browser previously accepted from us, and the referring website address.
We also use a range of other standard Internet technology to track your use of our site. We may include technology in advertisements or promotional or e-mail messages or to determine whether messages have been opened and clicked on. The information enables us to customise the Service we offer on our Website to Users and make sure our advertising campaigns and the Service we offer is as effective as possible.
On occasion other companies and third parties will also display adverts on our site. These companies will also use tracking technology, including cookies. Our website will NOT provide any personal information to these other organisations. This information will allow them to deliver targeted adverts also. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.
Our Website and Apps utilize analytical software provided by Google and Microsoft to aggregate and analyze data, but no personal information is shared with these service providers.
4. Where we store and process your data
The Company is based in the United Kingdom. No matter where you are located, you consent to the processing and transferring of your information in and to the UK. and other countries. The laws of the UK and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
Data is stored securely with Microsoft Azure and Amazon Web Services and is restricted to authorized personnel and protected via firewalls and SSL certificates.
5. Use of our information databases
We will use information that we collect about you to deliver the Service that you have requested, manage your account details and provide you with customer service. We may also perform research and analysis about your use of our Service, Website, or products, and services or content offered by others. We may communicate with you by e-mail or phone about products or services that may be of interest to you, display content and adverts specifically tailored to your interests on our Website. Your information will also be used to verify your eligibility and deliver promotions, offers and enforce our Terms and Conditions, manage our business activity, perform functions as otherwise described to you at the time of collection of said information.
6. Financial information
We may use financial information or payment method to process payment for any subscriptions or purchases made on our Website, offer you discount, rebate, and other programs, protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
7. Sharing your information
We want you to give a full explanation of when and with whom we may share personal or other information we have collected about you or your activities on our Website or while using our Services.
We may share personal information with authorized service providers. This may include your name and contact information (including email address) with companies that perform certain services on our behalf. These include services such as fulfilling orders, providing customer service and marketing assistance, surveys and other features offered through our website.
At present we authorize the following service providers to have access to some of your data to perform specific activities for MuslimAndSingle.
SagePay, Paypal, MailerLite, FireText, Urban Airship, Microsoft, Freshdesk.
These service providers may have access to personal information needed to perform their functions but are NOT permitted to share or use such information for any other purposes.
We may also share our mailing list with selected partners for offers that may be of interest to you. If you prefer not to receive mailings from these providers, you can opt out of this by visiting the “Account Settings” page in your account.
In response to any legal issue, court summons, similar investigative demand or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law, we may raise or waive any legal objection or right available to us. If we believe disclosing personal information is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
We may also disclose information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of insolvency or administration.
8. Aggregated and non-personal information
We may share aggregated and non-personal information we collect via the use of our Website. We may combine non-personal information we collect with additional non-personal information. We may also share aggregated information with other organisations, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and adverts.
9. Third-party Websites
10. How you can access your information
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account and clicking on Edit Profile or Account Settings. You can also review and update your personal information by contacting us on support@MuslimAndSingle.com.
To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
11. Choices about your Information
If you choose not to provide us with certain information that may result in you being unable to use certain features of our Website because such information may be required in order for you to subscribe as a member, purchase Services or initiate other transactions on our website.
You can choose to no longer receive commercial or promotional emails from us by visiting the “Account Settings” page of your account. When you register on our website, you will be subscribed to to receive e-mail messages relating to your account activity and also marketing from MuslimAndSingle. You may modify your choices later by visiting the “Account Settings” page associated with your account. You also will be given the opportunity, in any e-mail that we send to you, to opt out of receiving such messages in the future. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a service provider) before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party.
In certain places on our site we may ask for your phone number. In those places where we ask for your phone number, we will always tell you how your phone number will be used – either to provide you a service you requested from us or to call you to inform you about one of our products in which you have expressed an interest. We will not call you for marketing purposes unless you provide us your phone number specifically to receive such calls. If you have previously provided us your phone number but no longer wish to be contacted by phone by us, you can visit the “Account Settings” page associated with your account to let us know your wishes. Under our Do Not Call policy you may instruct us not to call you for marketing purposes by informing anyone who contacts you by phone on our behalf that you do not wish to receive marketing calls from us. You can also instruct us at any time not to call you for marketing purposes by informing our Customer Care department on support@MuslimAndSingle.com. We will implement your instructions as soon as possible, no later than 30 days after receiving your instructions. We have policies and procedures in place and train our employees to honour your request. Please note that we may still need to call you for servicing or other non-marketing purposes.
12. Protecting Your Personal Information
We take appropriate security measures to help keep your personal information safe. Only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. We use SSL encryption in the transmission of your sensitive personal information between your system and ours and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain 100% secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.
If, for any reason your account is under investigation, we reserve the right to view all message and profile transcripts.
13. Your Personal Information
When you register on our website, you will be required to fill in a range of information. Such postings may appear on other websites or when searches are executed on Third Party websites that use a search database. PLEASE NOTE - Whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We CANNOT control who reads your posting or what other users may do with the information you voluntarily post, so we recommend you DO NOT post any personal information anywhere on your profile.
14. Third Party Rights
16. Contacting Us
Last updated 22nd May 2018