FAQ


Picture

How can I upload a picture?

You can upload your picture initially when you register or at any time later by simply logging in and going to the my profile section within the site, here you will need to select edit photographs.

How long will it take to approve my picture once uploaded?

It will take approx 24 hours for your picture to be approved as each picture is personally checked by a team member. Once your picture has been approved we will notify you via email.

Why have you rejected my picture?

We only reject pictures to ensure that you add a picture that will give you the greatest chance of other members getting in touch with you. If we do reject your picture then a reason is always emailed to you.  Why not check out our picture advice page for some handy tips on uploading a great profile picture.

What are the benefits for adding a picture?

A profile with a picture will increase your chances of meeting other members, in fact If you add a picture to your profile you are 15 time more likely to get a response from other members than if you don’t.


Profile

How do I produce a profile?

You can produce your profile initially when you register or at any time later by simply logging in and going to the my profile section the site, here you will need to select the edit photographs link.

How do I edit my profile?

You can edit your profile at any time by simply logging into your account, going to your my profile page and selecting the edit profile link.

How long will it take for my profile to be approved?

It will take approx 24 hours for your profile to be approved as each profile is personally checked by a team member. Once your profile has been approved we will notify you via email.

How do I hide my profile?

You are able to hide your profile at any time, so all members within the site are unable to see you or make contact with you. You can hide your profile by going to the my profile section of the site and selecting the account settings link and then go to profile visibility, where you can select to hide your profile, this is also where you can make your account visible again.


Your account

How do I change my password on Muslim&Single?
You can change your password by logging in, going to your my profile page, selecting account settings where you will see a link to login details and the option to change your password.

How do I change my email address on Muslim&Single?

You can change your email address by logging in, going to your my profile page, selecting account settings where you will see a link to login details and the option to change your email address.

I can’t remember my password what can I do?

You can request your password to be emailed to you by selecting our forgotten password function which is located within the homepage login box.

How can I get in touch with Muslim&Single?

We would love to hear from you, contact us at support@muslimandsingle.com.


Subscription


Is there any cost in joining Muslim&Single?
No, you able to register on Muslim&Single for free. If you would like to enjoy all the features and functions of the site then you can opt to become a paid member. To view our payment options click here. All payments are taken in one go and we do not run a re-occurring billing system.

How can I cancel my membership with you?

Simply login to your account and click on Account Settings. Here you can cancel your membership. Please note that any money paid is non-refundable.

What is your refund policy?

Unfortunately all payments are non-refundable once made.

I’ve cancelled my membership can I still log in?

Unfortunately not, as you have to be a current member of the site to login.

Can I re-instate my membership?

Unfortunately no, you will have to re-register on the site again.


Safety measures

Do you check profiles?

Yes, we personally check each and every new profile and we also check any changes a member makes to their profile throughout their membership.

How can I block another member?

You are able to block another member by clicking on the block profile link which can be found on the profile page of that member.

How can I report another member?

Members can be reported to support@muslimandsingle.com.


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Customer Care


Email - support@muslimandsingle.com
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